ShowingDesk Web Edition (formerly CallTrax) is the newest version of the classic front desk software system that helps real estate offices manage showing appointments, send showing notification emails, gather showing feedback, track ad & sign calls, generate listing activity reports and more. It connects to your MLS to update your office listing information and downloads the latest MLS agent roster so you can quickly identify agents requesting showings.

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Agent Session
Right Click and Choose Save As		 Staff Session
Right Click and Choose Save As		 Call Coordinator Session
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Below you can find various videos that you can view to learn more about ShowingDesk Web Edition.


ShowingDesk Web Edition Online Tutorials

Taking Appointments Minimize
This five minute video will walk you through the appointment process. Topics include, choosing the listing, selecting the showing agent and choosing the date and time.

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Taking Ad/Sign Calls and Capturing Prospects Minimize
This three minute video will explain the Call Coordinator functions of ShowingDesk WE. Topics include capturing prospect information and entering ad and sign calls.

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Managing Our Agents and Staff Minimize
This two and a half minute video will show you how you can manage your agents. Topics include updating agent details and entering staff and managers.

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Entering and Managing Listings Minimize
This nine minute video will walk you through the task of managing your offices listings. Topics include entering new listings, viewing past activity, adding new activity, merging and archiving listings and editing the details of any of your listings. Adding homeowner information and enabling feedback emails are also covered.

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Managing and Publishing Feedback Minimize

This nine minute video will cover the procedure for handling feedback. Topics include responding to feedback request emails, publishing the feedback for your homeowners, customizing feedback form and how to add additional details to present to your seller.

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Other Functions Minimize
This three minute video will highlight some of the other tasks that are available in ShowingDesk Web Edition. Topics include confirming appointments from the task to do list, viewing the daily log, viewing the agents and offices in your MLS and a brief overview of the reports and lists available in ShowingDesk Web Edition.

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Reports and Lists Minimize
This six minute video will explain the various reports that are available. Topics include information about each report, how to print and email them and which are recommended to be run often.

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Control Panel Functions Minimize
This five minute video will show you the various control panel functions available. Topics include how to configure security settings for your agents, modifying the feedback form, adjusting appointment settings and creating and modifying information for Call Coordinator functions.

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Email Minimize
This two and a half minute video will show you the email functions of ShowingDesk Web Edition. Topics include emails sent to listing agents, showing agents homeowners and feedback request emails.

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Agent Overview Minimize
This six minute video will give you an overview of agent abilities. Topics include changing usernames and passwords, adding contact details, how to email reports, view listings and process feedback.
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Administrative Overview Minimize
This four minute video will give you an overview of typical administrator tasks. Topics include how to view/edit listings, print/email reports, process feedback and modify security settings from the we.showingdesk.com website.

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If you have any questions about the training info, please submit your information below Minimize
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