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Upgrade Procedure

If you are currently running CallTrax™ or AllTrax™, please follow these steps to upgrade to the latest, greatest version!

The new version of CallTrax™ is called ShowingDesk™ and AllTrax™ is called ShowingDesk BE™ (Backoffice Edition). No training is necessary. The new program, ShowingDesk™, still works the same way as your existing program so you already know how to use it and all your existing data in CallTrax™ or AllTrax™ will be automatically imported into ShowingDesk™.

You won't lose any data, history or transactions. Once upgraded, you may start entering activity into ShowingDesk™ exactly where you left off in CallTrax™ or AllTrax™…including tasks pending on the "Tasks To Do" list!

Note:

RECOMMENDED: Before upgrading any programs, it is highly recommended that you visit the Microsoft Windows Update site to download and install any updates available for your operating system to ensure a healthy and successful upgrade. Please note that on the ShowingDesk installation CD, there is a PATCHES folder with the most critical updates required for ShowingDesk to install properly.

Please ask ALL current users of CallTrax™ or AllTrax™ to exit the program. The installation process may take up to 15 minutes per computer, so you might want to wait to perform the installation at a time that is least disruptive to your office operations.

Because CallTrax™ or AllTrax™ is a 16-bit application, each computer upgrading to ShowingDesk™ needs to install the 32-bit client application on the local computer. Although you will need to go to each computer to update, select one computer to get ShowingDesk™ up and running first. If you have a main CallTrax™ or AllTrax™ computer that stores your database, you may want to select this computer first.

Once the upgrade is complete, remember to uninstall your old CallTrax™ or AllTrax™ program from the Microsoft Windows control panel (Add or Remove Programs section) and remove any CallTrax™ or AllTrax™ icons and from your desktop so that your staff will begin using ShowingDesk™. This is to avoid multiple entries in the two different programs.

Update Steps:

1. IMPORTANT! Backup your CallTrax™ or AllTrax™ database! Please make sure ALL users exit out of the CallTrax™ or AllTrax™ program. The files that need to be backed up are: For CallTrax™ clients, CallTrax.MDB and CallTrax.CDB. For AllTrax™ clients, AllTrax.MDB and AllTrax.CDB. These files will be located in your office's designated shared database directory. After backing these files up, rename the file CallTrax.mdb to ShowingDesk.mdb and CallTrax.cdb to ShowingDesk.cdb (Note: AllTrax™ users would rename AllTrax.mdb to ShowingDesk.mdb and AllTrax.cdb to ShowingDesk.cdb).

2. To begin the update on the local computer, insert the ShowingDesk™ installation CD into the CD disc drive of your computer. NOTE: With Microsoft Windows 2000 and Microsoft Windows XP operating systems, you must make sure you are logged into the local computer with administrative rights in order for the installation to work properly. Please consult your computer technician for more details. The installation CD is enclosed in the update envelope inside your ShowingDesk manual. There is an Office Key Code on the inside label of the manual that is needed to activate ShowingDesk™. (For users downloading updates via the web, the office key code is pre-populated on the download page and included in your email instructions). If you do not know your office key code, or you lost your manual, please feel free to contact our technical support representatives at 312-726-6886.

3. User license - please read and if you agree to the user license select "Accept"

4. Program Location: ShowingDesk's default location where the 32-bit client application (not the database) will be installed on the local computer is
c:\program files\showingtime\showingdesk.
If you wish to have the program files installed in this location (recommended), select "Next". If you wish to change the default location, select Browse and choose the new location where you wish to install the program files.

5. Database location: In order to have ShowingDesk™ read your CallTrax™ or AllTrax™ data, you will need to select the location of your existing CallTrax™ or AllTrax™ database. This is your database shared directory where you renamed your CallTrax.MDB or AllTrax.MDB and CallTrax.CDB or AllTrax.CDB files. NOTE: The install program will automatically attempt to locate your database and display the location where your previous CallTrax™ or AllTrax™ database resides. If the location displayed in the install window is the same as your current CallTrax™ or AllTrax™ database location, select "Next" to proceed. Your existing database will be copied and all your data will be imported into one file called ShowingDesk.MDB.

6. Once the installation is complete: Click on the ShowingDesk™ icon on your desktop. You will be prompted to perform an advanced optimization procedure and ShowingDesk™ will exit. Double click again on the ShowingDesk™ icon on your desktop and please choose the Details button and verify that the database path is your shared database location. Then click on the advanced optimize button in the lower right hand corner of this window. NOTE: This process may take several minutes to complete depending on the size of your database file. When the optimization is complete, you will be prompted with a registration window that will ask you to verify your office's information. IMPORTANT: Please verify that all office information, including your office key code, is correct and accurate. Afterwards, log into ShowingDesk™ for the first time. From the Main Menu, please select Help from the upper menu, then select About ShowingDesk. A window will pop open with your office's information. Underneath the ShowingDesk™ logo, please verify the current ShowingDesk™ release date. Press OK to continue.

CONGRATULATIONS! Your CallTrax™ or AllTrax™ has successfully been updated to ShowingDesk™ or ShowingDesk BE™ and ShowingDesk™ icons have been added to your Desktop for easy access.

Other Recommended Steps:

   1. Print out the "Read Me" file to read about the new program.
   2. Make a note of the technical support contacts:
      a.) Telephone ShowingTime technical support at 312-726-6886
      b.) Email: support@showingtime.com.
      c.)Visit the ShowingTime Support Website for do-it-yourself fixes and patches.
   3. Please consult your computer technician of the new program name, ShowingDesk™    and make sure to update your backup procedures to include backing up your ShowingDesk™ data (instead of the old CallTrax™ or AllTrax™ data) in order to prevent LOSS OF DATA in the event of hardware or system failures.
   4. Again, to verify, once ShowingDesk™ is installed properly, uninstall your old CallTrax™ or AllTrax™ program from the Microsoft Windows control panel (Add or Remove Programs section) and remove any CallTrax™ or AllTrax™ icons from your desktop so that your staff will begin using ShowingDesk™. This is to avoid multiple entries by your staff between CallTrax™ or AllTrax™ and ShowingDesk™.

Visit our company at http://www.showingtime.com/ to learn more about ShowingDesk™ and the exciting new add-on service - Office Web Reports - that lets your agents access their listing activity on the web!

Please email recommendations, comments, and/or feedback about the new program or if there are specific items your real estate office is looking forward to tracking and being able to access, we welcome your suggestions and input.
Please email us: feedback@showingtime.com.